Shipping & Returns Policy

Bonus Chasers

Last Updated: October 12, 2026

At Bonus Chasers, we appreciate everyone who supports us by purchasing our merchandise. We want your shopping experience to be simple, straightforward, and hassle-free.

Our merchandise is produced and shipped through Printful, a print-on-demand fulfillment company. Each item is made specifically for your order rather than being pulled from a warehouse of pre-made inventory.

Please review the following shipping and return policies before placing an order.

1. Order Processing & Production
All Bonus Chasers merchandise is made to order.

Most orders are produced within 2–5 business days after an order is placed. Some products may require additional production time depending on availability, customization, or seasonal demand.

Production time does not include shipping time. Weekends and holidays are not considered business days.
Because items are made specifically for each customer, production begins shortly after an order is received.

2. Shipping & Delivery
Once your order has been produced, it will be packaged and shipped to the address provided during checkout.

Estimated shipping times generally range from:

• United States: 1–8 business days after production.

• International: 1–20 business days after production, depending on destination and shipping method.
   

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, holidays, weather, customs processing, or other circumstances outside our control.

Shipping charges, where applicable, will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.

3. Order Tracking
Once your order ships, tracking information will be provided when available.

You can use this information to monitor your shipment and its estimated arrival.

If you have questions about your order, please reach out through the Contact page at www.bonuschasers.com.

4. Returns & Exchanges
Because Bonus Chasers merchandise is made to order, we do not accept returns or exchanges for changes of mind, incorrect sizes selected by the customer, or personal preferences regarding color or fit.

We encourage customers to review product descriptions, size charts, and order details carefully before completing a purchase.
However, if your order arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error, we'll work with our fulfillment partner to make it right.

This policy does not limit any rights customers may have under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items
If your merchandise arrives damaged, defective, misprinted, or different from what you ordered due to a fulfillment error, please contact us within 30 days of receiving your order.

When contacting us, please provide:

• Your order number

• A brief description of the problem

• Clear photos showing the issue
   

Once the issue has been reviewed and verified, we will arrange an appropriate replacement or refund at no additional cost to you.
In most cases, you will not need to return the defective item.

6. Lost or Missing Packages
If your order has not arrived by its estimated delivery date, please check the tracking information and verify that the shipping address provided at checkout was correct.

If your package appears to be lost in transit, contact us as soon as possible.

Lost-package claims must be reported within 30 days of the estimated delivery date.

We will work with our fulfillment partner to investigate the shipment and determine whether a replacement or refund is appropriate.
Packages marked as delivered by the shipping carrier may require additional investigation and are not automatically eligible for a replacement or refund.

7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect or incomplete address causes an order to be returned or prevents delivery, additional shipping charges may apply to resend the package.

Please contact us as quickly as possible if you notice an error in your shipping information.

We cannot guarantee that address changes can be completed once an order has entered fulfillment or shipped.

8. Order Changes & Cancellations
Because our products are made to order, changes and cancellations are only possible before production begins.

If you need to change or cancel an order, contact us immediately through our website.

Once an order has entered production, we generally cannot cancel it, change the selected product, or issue a refund for a change of mind.

9. Refund Processing
When a refund is approved, it will be issued to the original payment method used during checkout unless otherwise required by law.

Processing times may vary depending on your bank or payment provider.

10. Contact Us
If you have questions about shipping, merchandise, returns, or an existing order, we're happy to help.

Bonus Chasers
Website: www.bonuschasers.com

Contact: Please use the Contact page on our website.

We appreciate you supporting Bonus Chasers and being part of the Chase!